Ch9 Achieving Emotional Balance in a Chaotic World Flashcards Preview

Effective Human Relations > Ch9 Achieving Emotional Balance in a Chaotic World > Flashcards

Flashcards in Ch9 Achieving Emotional Balance in a Chaotic World Deck (73)
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1

Positive, negative or mixed feelings; temporary experiences

Emotions

2

___energize our behavior and direct our attention towards some things and away from others.

Emotions

3

We can gain control over our ___.

Emotions

4

Achieving Emotional Balance: Choices can be dictated by our cognitions (reason), emotions (feelings) or both

A Daily Challenge

5

Achieving Emotional Balance:Emotional imbalance can be due to
- Learned inhibition of certain emotions and overemphasis on the expression of others.
- Fixation on a single emotion.

A Daily Challenge

6

___can be increased through a combination of awareness and training.

Emotional Intelligence

7

Emotional Intelligence: Refers to the competencies that determine how we achieve and maintain emotional balance; self-awareness is key.

Personal Competence

8

Emotional Intelligence: Refers to the competencies that determine how we handle relationships; identifying others’ thoughts and feelings is key.

Social Competence

9

Emotions play critical role in success of every organization.

Emotional Factor at Work

10

Doing business is not purely rational or logical.

Emotional Factor at Work

11

Compassion is an important key to long-term personal success.

Emotional Factor at Work

12

A relationship strategy emphasizes doing business with a meeting of minds & hearts.

Emotional Factor at Work

13

Emotional Factor at Work: Form of emotional regulation where workers are expected to display specific emotions as part of their job

Emotional labor

14

Emotional Factor at Work: ___ ___taxes the mind and can be more difficult to handle than physical labor, which taxes the body.

Emotional labor

15

Emotional Factor at Work: Some organizations and their leaders generate emotional pain, which is a form of

Toxicity

16

Emotional Factor at Work: ___can demoralize employees, damage performance, and contaminate the health of the organization.

Toxicity

17

Factors That Influence Our Emotional Development: Refers to a person’s individual style of expressing needs and emotions
- Activity, intensity, adaptability, general disposition

Temperament

18

Factors That Influence Our Emotional Development: Primarily biologically based

Temperament

19

Factors That Influence Our Emotional Development: ___is affected by the environment during development.

Temperament

20

Factors That Influence Our Emotional Development: Unconscious childhood memories can bring out emotions, causing us to experience emotions out of proportion to a current situation

Unconscious Influences: Transactional Analysis

21

Factors That Influence Our Emotional Development: The brain records both
- Events
- Feelings associated with events

Transactional Analysis theory

22

Factors That Influence Our Emotional Development: One’s ability to interpret human actions, gestures and speech patterns in unfamiliar cultural situations and respond appropriately

Cultural Intelligence

23

Anger is often a response to perceived injustice: Learning to address their own anger and that of others is one of the most sophisticated and mature skills people are ever required to learn

Coping With Your Anger and Others’

24

Anger is often a response to perceived injustice: Intense anger often takes the form of rage such as road rage

Coping With Your Anger and Others’

25

Anger is often a response to perceived injustice: Workplace rage can take the form of yelling, verbal abuse, and physical violence
- More likely when workers are stressed by long hours, unrealistic deadlines, lack of recognition, bullying incidents, etc

Coping With Your Anger and Others’

26

Monitor your anger with a journal

Coping With Your Anger and Others’

27

Reframe the situation:
- Try not to see every inconvenience or frustration as a personal affront.

Coping With Your Anger and Others’

28

Be aware of how you talk to yourself:
- Don’t make yourself feel like a victim

Coping With Your Anger and Others’

29

Give yourself a time-out before acting on a blow up
- Wait before you speak or send email.

Coping With Your Anger and Others’

30

Pay attention to the important thing sin life
- Most frustrations, inconveniences, and indignities are trivial and temporary.

Coping With Your Anger and Others’