Flashcards in Ch8 Imporoving Interpersonal Relations with Constructive Self-Disclosure Deck (92)
Loading flashcards...
61
Select the Right Time & Place
- Select a place free from distractions
Appropriate Self-Disclosure
62
Avoid Overwhelming Others
- Be open, but remember: relationships are built slowly
Appropriate Self-Disclosure
63
Avoid Overwhelming Others
- Abrupt disclosure of emotional or intimate information may distance you from others
Appropriate Self-Disclosure
64
Avoid Overwhelming Others
- Balance between openness and protecting each other’s feelings.
Appropriate Self-Disclosure
65
Role vs. Interpersonal Relationships
Self-disclosure is more likely to take place within an organization when people feel comfortable:
- Stepping outside impersonal, assigned work roles.
- Displaying more openness and tolerance for the feelings of others.
Barriers to Self-Disclosure
66
Cengage Learning: Employees are rated by persons who have had opportunities to observe their performance.
360–degree feedback
67
Cengage Learning: This pane of the Johari Window consists of information about yourself that others know but you are not aware of.
Blind area
68
Cengage Learning: A form of self–disclosure that helps another person look at his or her own behavior without putting that individual on the defensive.
Constructive criticism
69
Cengage Learning: This pane of the Johari Window contains information about you that you know but others do not.
Hidden area
70
Cengage Learning: This model identifies four kinds of information about you that affect your communication with others. It is divided into four panes, or areas, labeled (1) open, (2) blind, (3) hidden, and (4) unknown.
Johari Window
71
Cengage Learning: This pane of the Johari Window represents your “pubic” or “awareness” area; information about you that both you and others know.
Open area
72
Cengage Learning: The process of replaying a problem over and over in our mind.
Rumination
73
Cengage Learning: Knowledge of oneself: one’s thoughts, feelings, emotions, likes, and desires.
Self–Awareness
74
Cengage Learning: The disclosure of nonthreatening information.
Self-Discription
75
Cengage Learning: The act of revealing or exposing the self or aspects of the self.
Self–Disclosure
76
Cengage Learning: An element of both character (which includes integrity) and competence. It is at the core of all meaningful relationships
Trust
77
Cengage Learning: This pane of the Johari Window is made up of things unknown to you and others.
Unknown area
78
Cengage Learning: 1. A self-describing person will disclose:
information about herself that could be acquired through some other means.
79
Cengage Learning: 2. Which of the following is not a benefit gained from self-disclosure?
Increased likeability.
80
Cengage Learning: 3. Because people cannot read minds, appropriate self-disclosure on the job often results in:
more accurate communication in the workplace.
81
Cengage Learning: 4. ________ is the ability to recognize and understand your moods, emotions and drives, as well as their effect on others.
Self-awareness
82
Cengage Learning: 5. Ten years ago, Anthony was fired because his antagonistic personality adversely affected his work performance and that of his coworkers. He overcame his personality problems, and has positive references from employers for whom he has worked since then. Anthony includes on his resume the position from which he was dismissed, but never tells the real reason for leaving that position. His behavior shows that this firing is in Anthony's:
Hidden pane
83
Cengage Learning: 6. Reducing one's defensiveness about receiving feedback at work will have what effect on an employee's Johari Window?
Enlarge the open pane
84
Cengage Learning: 7. Brian, a very productive customer service representative for an insurance company, lied to his coworkers about the date of his mother's funeral so that he could extend his leave for a few extra days. When they discovered Brian's lie, his coworkers felt wronged and bitter. Brian apologized sincerely for lying when he was confronted. His supervisor docked his pay for his unauthorized absence and placed an official reprimand in his personnel file. Brian's work continues to be of high quality. What is the best way for the coworkers to overcome their negative feelings toward Brian?
Accept Brian's apology and forgive him for having wronged them.
85
Cengage Learning: 8. Which of the following is not essential when giving an apology?
a. Regret
b. Responsibility
c. Remedy
d. ALL OF THESE ARE ESSENTIAL.
86
Cengage Learning: 9. The most pervasive obstacle to appropriate self-disclosure in the workplace is:
lack of trust.
87
Cengage Learning: 10. Contrary to conventional workplace wisdom, the best supervisors often:
display a sense of humor.
88
Cengage Learning: 11. Tom is a self-disclosing person, while Linda is a self-describing person. Which statement describes them best?
Tom takes more risk in what he reveals than does Linda.
89
Cengage Learning: 12. Which part of the Johari Window represents information that one does not mind revealing to others?
Open pane
90
