Ch26 Human Resources Management II Flashcards

1
Q

A collection consisting of a number of people who share certain traits, interact with one another, accept rights and obligations as members, and share a common identity
or
Two or more persons who interact with regard to common goals

A

Group

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2
Q

Group that usually defines common goals in writing

A

Formal Group

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3
Q

Group that defines common goals in a less formal manner

A

Informal Group

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4
Q

Research on formal and informal groups has revealed two important facts:

A
  • Informal subgroups form within all formal groups
  • The informal subgroup may have greater influence on the productivity and success of the formal group than does any other factor
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5
Q

Five essential characteristics of a group

A
  • Common binding interest
  • Vital group image
  • Sense of continuity
  • Shared set of values
  • Different roles within the group
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6
Q

The members of the group must recognize the existence of their group and take pride in it

A

Vital Group Image

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7
Q

The members of the group must be drawn together by some common interest that is important to them on some level

A

Common Binding Interest

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8
Q

Esprit de corps

A

Positive self image (morale)

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9
Q

Members of the group must believe in the continued existence of the group

A

Sense of Continuity

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10
Q

A broad term used for a variety of procedures designed to help individuals adjust to certain situations and a means of either reinforcing correct behavior or eliminating improper behavior

A

Counseling

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11
Q

An intensive process of directing the skills performance of an individual

A

Coaching

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12
Q

A process that involves having members of the unit assist each other in learning

A

Peer Assistance

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13
Q

Formal Coaching Model (4 steps)

A
  • Describe the current level of performance
  • Describe the desired level of performance
  • Gain a commitment for change
  • Follow up the commitment
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14
Q

Someone who is equal in status either socially or psychologically to another

A

Peer

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15
Q

A process that places a new subordinate under the guidance of a more experienced professional who acts as tutor, guide, and motivator

A

Mentoring

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16
Q

The primary purpose of mentoring

A

To prepare employees for advancement within the organization through the direction of a positive role model

17
Q

Three goals of mentoring programs

A
  • Enhance management skills
  • Improve productivity
  • Encourage diversity
18
Q

Situations in which personnel might be formally evaluated (5)

A
  • When they are hired
  • During their probationary period
  • Annually as part of a performance review
  • For promotional purposes
  • For disciplinary or termination purposes
19
Q

This can be one of the most subjective activities that company officers perform

A

Personnel evaluation process

20
Q

Three levels of progressive discipline

A
  • Preventive action
  • Corrective action
  • Punitive action
21
Q

An attempt to correct inappropriate behavior as soon as it is discovered to prevent it from becoming a pattern or progressing to a more serious offense

A

Preventive action

22
Q

Used as the second step when an employee repeats a violation for which preventive action was taken or commits a different violation

A

Corrective action

23
Q

Step used when an employee either continues to exhibit inappropriate behavior despite earlier corrective efforts or commits a very serious violation of organizational rules as a first offense

A

Punitive action