CH. 7: Communication Flashcards Preview

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Flashcards in CH. 7: Communication Deck (22)
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1
Q

Transfer & understanding of a message b/w 2+ ppl

A

Communication

2
Q

Sender and Receiver

A
  • Sender: Est. msg, encodes msg, & chooses channel to send it
  • Receiver: Decodes msg & provides feedback to sender
3
Q

Formal vs. Informal channels

A

Formal channels- follow authority chain w/in organization & transmit msgs related to professional activities of members

Informal channels: personal/ soc. msgs–> spontaneous & emerge as response to individual choices

4
Q

Encoding, Decoding, Message,Channel, Noise, Feedback

A

E: converting msg–> symbolic form
D: Interpreting sender’s msg
M: What is communicated
C: Medium through which a msg travels
N: Communication barriers distorting msg clarity
F: success in msg transfer- understanding achieved?

5
Q

undue tension& anxiety about oral communication, written comm. or both

A

Communication apprehension

6
Q

Rich channels have ability to

A
  • handle multiple simultaneous cues
  • facilitate rapid feedback
  • be very personal
7
Q

Barriers to Effective Communication

A
  • Filtering
  • Selective Perception (receiver sees/hears selectively)
  • Defensiveness
  • Emotions
  • Info. Overload
  • Language
  • Silence
  • Nonverbal Communication
  • Proxemics (study of phys. space in interpersonal rtnships)
8
Q

When Communicating under stress:

A
  • Speak Clearly
  • Be aware of nonverbal part of communicating
  • Think before you state things
9
Q

Task- related communications that follow authority chain, typically vertical

A

Formal Networks

10
Q

communications flowing along social & relational lines
- uncontrolled by management, perceived more believable & reliable by most employees, & used to serve self- interests of ppl w/in it

A

The Grapevine- Informal network

11
Q

3 Common formal small- group networks

A

Chain, Wheel, & All- Channel

12
Q

Electronic Communications

A

Email, Txt msg/Instang msg, & Social Networks

13
Q

Cultural Barriers to Communication

A
  • semantics (diff word meanings to diff. ppl)
  • word connotations (words imply diff. things in diff. lang)
  • tonal differences
14
Q

Rely heavily on nonverbal & subtle situational cues in communication

A

High- context culture

15
Q

rely on words for meaning in communication

A

Low- context cultures

16
Q

The final link in the communication process- puts the message back into the system as a check against misunderstandings

A

Feedback loop

17
Q

When a sender manipulates info so that the receiver will view it more favourably

A

Filtering

18
Q

Receivers in communication process selectively see and hear based on their needs, motivations, experience, background, & other personal characteristics

A

Selective Perception

19
Q

The state of having more info than one can process

A

Information overload

20
Q

Upward vs. Downward communication

A

Upward communication flows to a higher lvl in the group/ organization, while Downward flows from one level of group/ org. to a lower level

21
Q

study of physical space in interpersonal relationships

A

Proxemics

22
Q

Messages conveyed through body movements, facial expressions & physical distance b/w sender and receiver

A

Nonverbal communication