CH 4: Defining Analyzing and Designing the Work Flashcards Preview

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Flashcards in CH 4: Defining Analyzing and Designing the Work Deck (61)
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1

Explain the managers role in designing and defining work and how employee can assist with this

-Manager/supervisor is primary ind. with an active role determining what skills/abilities needed
-Employee contributes knowledge and info regarding spec. elements of the job

2

What are HRM Processes?

-HRM makes use of information about work/job
-i.e. in recruitment and training, compensation ..

3

What is a job?

Group of related activities and duties

4

What is a position?

Specific duties/responsibilities performed by only one employee

5

Compare and contrast job analysis and job description

JA: Process of obtaining info on job by determining duties, tasks and activities
JD: written description of these duties tasks, responsibilities and skills

6

What are skills?

Job specifications needed to successfully perform the work

7

Name the 7 sections in a job description (CPD-SLJS)

Company Name
Position Title
Date of document
Summary
List of duties/responsibilities
Job specification
Standards of performance

8

What is a job description?
A) Consists of the specific duties and responsibilities performed only by one employees
B) Process of obtaining information about jobs
C) Statement of the needed knowledge, skills, abilities or competencies of the person
D) Written description listing the types of duties, responsibilities and skills needed to successfully perform the work

D)

9

Job specifications establish the ____ required of applicants and play an essential role in ___

qualifications
the recruiting function

10

(T/F) Managers should hire the employees on the basis of "individualized" job req.

False

11

What are individualized job req?

Req, that satisfy personal whims but do not relate to job performance

12

____ should align with job req.

Performance management

13

What highlights health and safety issues in a job description?

Job requirements

14

(T/F) Pay of the job does not consider the conditions and hazards under which the work is performed

False

15

Define job design

Defining and arranging tasks to achieve employee goals and organizational efficiency.

16

What does job design strive for?

Incorporate behavioural needs of employee, thus increased job performance

17

(T/F) Job design can enhance or take away from employee's ability to participate ion decision making

True

18

What are the 3 different types of work designs to increase employee contribution?

1) Employee empowerment
2) Employee teams
3) Non-traditional employment forms

19

Define employee empowerment

Method of involving employees in their work and encouraging them to take charge of what they do

20

Define employee teams

Groups of employees who assume a greater role in the production or service process

21

Job analysis ___ the work while job design ____ the work

Defines (what the job is now)
Designs (what is should be)

22

What is a role?

The "part" the employee plays in an organization (behaviours)

23

What is the end result of job analysis?

Job description

24

What is the goal of job analysis?

Improve org, performance

25

Who writes the job description?

HR Manager

26

Who is involved in job analysis?

HR Manager consults Line Manager, Line Manager determines what work will be performed, and the skills and abilities needed

27

Which is a step in the job design process?
A) The skills & abilities needed to perform the job successfully
B) What work will be performed, and in what order
C) Engaging employees

B)

28

Which is a step in the job analysis process?
A) The skills & abilities needed to perform the job successfully
B) What work will be performed, and in what order
C) Engaging employees

A)

29

What does KSA stand for?

Knowledge, skills and abilities

30

When are KSAs used?

In developing the job analysis