Ch. 4: Communication Flashcards Preview

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Flashcards in Ch. 4: Communication Deck (30)
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1
Q

Requirements for communication

A

sender and receiver

2
Q

Two way communication is required for

A

the nurse and patient relationship

3
Q

Nonverbal communication

A

gestures, posture, tone of voice

4
Q

Verbal communication

A

spoken, using words or symbols

5
Q

Connotative meaning

A

subjective, reflects the individual’s perception or interpretation

6
Q

Denotative meaning

A

the commonly accepted definition of a word

7
Q

Jargon

A

different vocabulary or terminology that is used

8
Q

Assertive communication

A

ability to express thoughts and feelings and express your rights and other’s rights; direct, honest, and positive; clear and concise, unapologetic

9
Q

Aggressive communication

A

overpowering and in a forceful manner, intention into getting one’s own way, no one benefits

10
Q

Unassertive communication

A

apologetic, giving the patient more control, not effective for the patient

11
Q

Ensuring a therapeutic relationship

A

interaction between nurse and patient is caring, sincere, if you lose patient’s trust you will not get cooperation

12
Q

What must exist in the nurse/patient relationship?

A

boundaries

13
Q

Active listening

A

conveys an interest, listen to what the person says and respond

14
Q

Passive listening

A

interacting, eye contact, nodding your head

15
Q

Touch is to be used with

A

discretion

16
Q

Close questioning

A

requires yes or no answers

17
Q

Therapeutic communication

A

is defined as the face-to-face process of interacting that focuses on advancing the physical and emotional well-being of a patient.

18
Q

Nontherapeutic communication

A

includes words, phrases, actions, and tones that make a patient feel uncomfortable, increase their stress, and worsen their mental and even physical wellbeing.

19
Q

Therapeutic posture and positioning

A

being at the same level of the patient

20
Q

Factors that affect communication

A

posture and position, space and territory, enviornment, patient’s level of trust, language barriers, cultural, age and gender, physiological factors, psychosocial factors

21
Q

Culture plays a role in

A

space

22
Q

Temperature and gender affect

A

personal space

23
Q

For language barriers, offer an

A

interpreter, if needed

24
Q

How does age affect communication

A

difficulty with hearing

25
Q

False reassurance

A

a promise that is unrealistic

26
Q

False assumptions

A

jumping to conclusions

27
Q

A trusting relationship is effective in an

A

nurse-patient relationship

28
Q

Expressive aphasia

A

Broca’s area

29
Q

Receptive aphasia

A

Wernicke’s area

30
Q

Alternative communication methods

A

pen and paper, clock-based, lip-reading, sign language, word or picture cards, magnetic board with plastic letters