Ch. 14 - Conflict

Question 1

The Traditional View of Conflict:

Answer 1

assumed conflict was bad and to be avoided. Traditional is not a type of conflict it is a theory.

Question 2

Interactionist Theory of Conflict:

Answer 2

is good!!!!

Question 3

A harmonious, peaceful, tranquil, and cooperative group is

Answer 3

prone to becoming static, apathetic, and unresponsive to needs for change and innovation.

Question 4

Functional, constructive forms of conflict

Answer 4

support goals

Question 5

Conflicts that hinder group performance are

Answer 5

dysfunctional or destructive forms of conflict.

Question 6

The Conflict Process - 5 stages

Stage 1:

Answer 6

Potential opposition or incompatibility (potential conditions)

Question 7

The Conflict Process - 5 stages

Stage 2:

Answer 7

Cognition and personalization (being aware of the conflict)

Question 8

The Conflict Process - 5 stages

Stage 3:

Answer 8

Intentions (what are the parties going to do)

Question 9

The Conflict Process - 5 stages

Stage 4:

Answer 9

Behavior (things get done)

Question 10

The Conflict Process - 5 stages

Stage 5:

Answer 10

Outcomes (increase or decrease productivity)

Question 11

Conflict-stimulation techniques

a. communication
b. bringing in outsiders
c. restructuring the organization
d. appointing a devil’s advocate

Answer 11

All of them.