C2 Managing Quality Flashcards Preview

MD 4200 > C2 Managing Quality > Flashcards

Flashcards in C2 Managing Quality Deck (10)
Loading flashcards...
1
Q

Benchmarking

A

The systematic process of searching for best practices, innovative ideas, and highly effective operating procedures that lead to superior performance. Comparison against best performance. Helps identify areas that need improvement.

2
Q

Cause analysis

A

Determining why a certain outcome is occurring.

3
Q

Cause and effect diagrams

A

Illustrate the factors that may influence or cause a given outcome.

4
Q

Pareto analysis

A

80/20 rule. Most effects come from relatively few causes. There are few vital causes than impact quality.

5
Q

Root cause analysis

A

Identifying the root cause of a problem. Keep asking ‘why?’ until the primary cause is found

6
Q

Flowchart

A

Used in process analysis. Shows all steps and the order in which they occur. Uses standard symbols.

7
Q

Failure mode & effects analysis

A

Process analysis in which potential failure are identified before they occur, and allows for planning for if it does occur.

8
Q

Value stream map

A

Flowchart which details process to help determine which add value and which do not. ex. receiving through service of food

9
Q

Check sheets

A

Tool for collecting data about observations. A way to record the number of times a given event occurs that has an impact on a given process.

10
Q

Histograms

A

Visual representation of data (graphs) which may show patterns not seen when just looking at the numbers.