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Management and Supervision of Law Enforcement Personnel-Book > Book Notes > Flashcards

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0
Q

Most experts agree that the basic skills required of all managers can be grouped into 3 broad categories:

A

Technical skills, interpersonal skills, analytical skills

1
Q

____ is the most common error made by new supervisor.

A

Over-supervision

2
Q

Since law enforcement demands team work, the ability to ____ is the most valuable interpersonal skill needed by supervisors.

A

Communicate effectively

3
Q

When supervisors check to ensure that the work for which they are directly responsible is being performed properly, they are conducting what are known as ____.

A

line inspections

4
Q

____ is a process or activity whereby the human and material resources of a formal organization are coordinated to achieve specific goals.

A

Management

5
Q

The 4 essential elements of any formal organization are as follows:

A
  1. A clear understanding about stated purposes or goals.
  2. A division of labor among specialist.
  3. A rational organization or design.
  4. A hierarchy of authority and accountability.
6
Q

The managers from hierarchy which is comprised of 3 levels:

A

Top, middle, operating

7
Q

The primary functions of top and middle managers are:

A

Planning, directing, and controlling

8
Q

3 types of formal authority:

A

Line authority, staff authority, functional authority

9
Q

Line authority allows managers to exercise _____.

A

direct control over subordinates

10
Q

Staff authority is possessed by all managers who _____.

A

act in an advisory capacity to other managers.

11
Q

Functional authority exists when a staff specialists ____.

A

is authorized by agency policy to issue binding orders.

12
Q

Functional authority can flow ____.

A

in any direction.

13
Q

Delegation is an essential process for several reasons. First it ____. Second it ____. Third it ____. Fourth it ____.

A

prevents slow down in services; allows supervisors to spend more time on planning, directing, and controlling; it increases subordinates skills; it benefits the agency and is economical.

14
Q

6 Steps in delegation process:

A
  1. Choose task. 2. Select subordinate. 3. Give the assignment. 4. Set management controls. 5. Check the understanding. 6. Following Up.
15
Q

Chain of command controls ____; Unity of command controls ____.

A

Communications; subordinates

16
Q

Management by Objectives has 4 Goals which are:

A
  1. Setting goals. 2. Identify needs. 3. Setting timetables. 4. Evaluating results
17
Q

____ tell us what to do, not how to do it. ____ are the chosen methods for carrying out tasks.

A

Policies; procedures

18
Q

Planning tells managers what is to be accomplished and how it is to be accomplished. Planning is best described by its 5 basic steps:

A
  1. Researching the need. 2. Setting the goal. 3. Formulating the plan. 4. Initiating the action. 5. Monitoring the results.
19
Q

The goals, or behavioral objectives, must be 4 things:

A
  1. Specific. 2. Obtainable. 3. Empirical. 4. Related to general goals of the police organization.
20
Q

There are 2 types of plans:

A

Managerial and Operational

21
Q

Examples of managerial plans:

A

Organization plan, recruiting plan, personnel eval plan, promotion plan, fiscal plan

22
Q

Examples of operational plans:

A

Patrol plans, emergency plans, tactical plans, interdepartmental plans, community relations plan

23
Q

____ is the most distasteful act of planning.

A

Self-planning

24
Q

Leadership Traits. Traits of the Mind examples:

A

Aware, intelligent, articulate, open-minded

25
Q

Leadership Traits. Traits of the Body examples:

A

Energetic, vigorous, calm

26
Q

Leadership Traits. Traits of the Spirit examples:

A

Forceful, decisive, confident, realistic, friendly, honest.

27
Q

5 types of Leadership Styles:

A
  1. By the book. 2. Autocratic. 3. Democratic. 4. Sidelines. 5. Laissez-faire
28
Q

The autocratic leader does not ____. He holds all ____ making for ____.

A

delegate well.; decision; himself

29
Q

The laissez-faire leader exercises a ____ of control over subordinates. This type of leader believes in ____ and acts under the mistaken belief that a unit can operate without any ____.

A

minimum; leaving subordinates alone; guidance

30
Q

It’s the essential motivational ingredient.

A

Getting to know your subordinates.

31
Q

____ needs based theory is perhaps the best known and most widely used theory of motivation. It has 5 stages:

A

Maslow’s; 1. Physical Needs 2. Safety Needs 3. Social Needs 4. Esteem Needs 5. Self-Realization Needs

32
Q

____ motivation-hygiene theory is based on premise that some workplace factors impact on worker job dissatisfaction, while other factors impact on worker satisfaction.

A

Herzberg’s

33
Q

Herzberg’s hygiene factors are ____. Examples include, salary and fringe benefits, ____, ____, and company policy. Hygiene factors bear little or no relationship with the actual work being performed.

A

non-motivators; working conditions; interpersonal relationships with supervisors and peers

34
Q

Herzberg’s motivators are factors that ____ to the job itself. Examples are personal growth, and opportunity for achievement and recognition.

A

relate

35
Q

McGregor’s Theory X views employees ____ and sees the need for structured organizations with strict hierarchal lines and close supervision.

A

negatively

36
Q

McGregor’s Theory Y takes a more ____ towards employees, believing they are capable of being motivated and productive.

A

humanistic view

37
Q

For true communication to take place, 3 things must happen:

A
  1. A sender must transmit information. 2. A receiver must accept and understand the information. 3. The receiver must indicate that the information was understood.
38
Q

6 Links of the communication process:

A
  1. A stimulation. 2. An information bin. 3. A sender. 4. A vehicle. 5. A direction. 6. A receiver.
39
Q

The most frequent obstruction to communication is ____.

A

failing to listen

40
Q

For listening to take place 3 things must occur:

A
  1. The sender must physically utter sounds or give non-verbal signals that the receiver must interpret as words. 2. These words must be translated into meanings. 3. The receiver must synthesize the meanings of these individual words into an overall meaning or message.
41
Q

A ____ order implies that something should be done and then usually leaves how it should be done up to the subordinate.

A

tacit

42
Q

3 Goals of Interviewing

A
  1. Knowing the job. 2. Knowing subordinates. 3. Knowing yourself.
43
Q

There are two categories of interviews, direct and indirect. The ____ interview is both planned and controlled by the interviewer. The ____ interview is planned by the interviewer but controlled by the person being interviewed, the interviewee.

A

direct; indirect

44
Q

____ is a type of question that takes the last few words stated and uses them to ask a question.

A

Echoing

45
Q

____ is a question technique used by an interviewer to prevent the interviewee from straying from the subject matter being discussed.

A

Boundering

46
Q

6 methods of formal evaluation systems are:

A
  1. Model employee method. 2. Top to bottom method. 3. Forced choice method. 4. Forced choice diagnostic. 5. Critical incident method. 6. Staff specialist method.
47
Q

3 goals of training program are:

A
  1. What performance is expected of the trainee? 2. Under what conditions is the job expected to be performed? 3. What standards constitute a satisfactory job rating?
48
Q

5 types of training methods:

A
  1. Lecture method. 2. Group discussion. 3. Behavior modeling (basically role playing). 4. Vestibule training (basically practice using same tools available in workplace). 5. In-Basket training (basically various memos of different scenarios given in packet and you need to prioritize and act on them)
49
Q

2 phases of problem solving are:

A

The Determination Phase and The Correction Phase

50
Q

Phase One: The Determination Phase has 2 steps that are:

A

Step 1- identification of the problem.

Step 2- analysis of the problem

51
Q

Phase Two: The Correction Phase has 3 steps which are:

A

Step 3- planning the solution.
Step 4- implementing the solution.
Step 5- evaluating the solution