BMS231

Question 1

What is OM?

Answer 1

Management of processes that create goods and/or provide services

• Efficiency (minimizing cost and time)
• Effectiveness (acheiving intended goals)

Question 2

3 basic functions within an organization

Answer 2

• operations (creates goods and services)
• finance (provides funds and the economic analysis of investment proposals)
• marketing (asses the customers want and needs)

Question 3

Transformation process

Answer 3

inputs to outputs

Question 4

Differentiating goods and services

Answer 4

is the degree of contact

Question 5

Business Strategy

Answer 5

long range plans for a company

Question 6

operations strategy

Answer 6

developing a plan for operation functions focusing on specific competitive priorities in order to meet the long range plan

Question 7

competition priorities

Answer 7

cost, quality, flexibility, delivery

Question 8

Order qualifiers

Answer 8

competitive priorities that must be met for a company to qualify as a competitor

Question 9

order winners

Answer 9

competitive priorities that win orders in the marketplace

Question 10

trade- off

Answer 10

the need to focus more on one competitive priority than others

Question 11

Forecasting principles and steps

Answer 11

1. decide what needs to be forecasted
2. evaluate and analyze appropriate data
3. select and test the forecasting model
4. generate the forecast
5. monitor forecast accuracy over time

Question 12

Qualitative (judgemental)

Answer 12

considers soft info such as human and environmental factors, experience, gut instinct

Question 13

Quantitative (Statistical)

Answer 13

numerical data

Question 14

Time series model

Answer 14

• a time ordered sequence of observations taken at regular intervals of time
• Assumes info needed to generate a forecast is contained in a time series of data
• assumes future will follow the same patterns as the past

Question 15

Product design Process

Answer 15

1. Idea Generation
2. Build a business case
3. Development of product and process
4. Testing and Validation
5. Launch

Question 16

Product Design Life Cycle

Answer 16

series of changing product demand

intro, growth, maturity, decline

Question 17

Standardization

Answer 17

Extent to which there is an absence of variety in a product, service or process

Question 18

Mass Customization

Answer 18

A strategy of producing standardized goods or services, but incorporating some degree of customization

Question 19

Reliability

Answer 19

The ability of a product, part or a system to perform its intended function under a prescribed set of (normal) conditions

Question 20

Delayed differentiation

Answer 20

Producing, but not quite completing, a product to service until customer preference are known

Question 21

Robust Design

Answer 21

Design that can function over a broad range of conditions

Question 22

Concurrent Engineering

Answer 22

Walls broken down, design team

Question 23

Designing Services

Answer 23

1. services are intangible;e
2. services created and delivered at same time
3. Services customized, vary in length
4. services have low barriers to entry and exit
5. location important to service design

Question 24

Quality Functions

Answer 24

Translates customer requirements into appropriate technical requirements for each stage of product or service development and production

Question 25

Reliability Rule 1

Answer 25

if two or more events are independent and “success” = occurrence of all of the events then probability of success = product of the probabilities of the events

Question 26

Reliability rule 2

Answer 26

probability of success is 1-probability of none of the events that occur

Question 27

Design Capacity

Answer 27

Maximum output rate under ideal conditions

Question 28

Effective Capacity

Answer 28

Maximum output rate under normal conditions; usually lower than design capacity

Question 29

Efficiency capacity

Answer 29

The ratio of actual output rate to effective capactiy

Question 30

Utilization Capacity

Answer 30

a unit of a resource during a period. Uptime is divided by available time

Question 31

Factors influencing capacity

Answer 31

Facilities and machines, product mix, workers, planning and operational, supply chain, external factors

Question 32

Process Types

Answer 32

Core, Support, Managerial

Question 33

Process Flow diagram

Answer 33

Operations, Inspection, transportation, delay, storage

Question 34

Product Line layout

Answer 34

Arranges production resources linearly according to the progressive steps by which a product is made

Question 35

Product Functional Layout

Answer 35

Arranges production resources together according to similarity of function

Question 36

Cellular Layout

Answer 36

Layout in which machines are grouped into a cell that can process items that have similar processing requirements

Question 37

Facility Location

Answer 37

process of identifying the best geographic location for a facility

Question 38

Location decision process

Answer 38

1. identify the important factors
2. gathers information on appropriate sites
3. eliminate some to obtain a short list
4. site visits and meetings
5. evaluate and make selection