the forces within a person that affect his or her direction, intensity and persistence of voluntary behaviour m____
motivation involves varying levels of p____
the natural aptitudes and learned capabilities required to successfully complete a task ' a____
According to the MARS model individual behaviour is based on four variables: m____, a____, r___ p____, s____ f____ - this leads to b____ and r____
motivation, ability, role perception, situational factors. this leads to behaviour and results.
motivation is g___-d___. motivation has a certain i____ motivation involves varying levels of p____
motivation is GOAL DIRECTED. motivation has a certain INTENSITY motivation involves varying levels of PERSISTENCE
Skills, knowledge, aptitudes and other personal characteristics that lead to superior performance
The extent to which people understand the job duties (roles) assigned to or expected of them
role perceptions 1. what is assigned 2. priorities 3. preferred behaviours and procedures for accomplishing the task.
refers to goal-directed behaviours under the individual’s control that support organisational objectives. t___ p___
various forms of cooperation and helpfulness to others that support the organisation’s social and psychological context o____ c____ b____.
organisational citizenship behaviours.
voluntary behaviours that have the potential to directly or indirectly harm the organisation c____ w___ b____
counterproductive work behaviours (CWBs)
attending scheduled work when one’s capacity to perform is significantly diminished by illness and other factors. P______
The relatively enduring pattern of thoughts, emotions and behaviours that characterise a person, along with the psychological processes behind those characteristics. p______
Other definition: _____ is the overall profile or combination of traits that characterise the unique nature of a person.
The most widely respected model of personality is the f___ f___ m___
five factor model
Five Factors (CANOE) C______ A_____ N____ O___ to ____ E_______
Concientiousness Agreeableness Neuroticism Openness to Experience Extroversion
characterises people who are careful, dependable and self-disciplined. Some scholars argue that this dimension also includes the will to achieve. People with low in this tend to be careless, less thorough, more disorganised and irresponsible. = c______
this dimension includes the traits of being courteous, good-natured, empathic and caring. Some scholars prefer the label ‘friendly compliance’ for this dimension, with its opposite being ‘hostile non- compliance’. People with low levels of this tend to be uncooperative, short-tempered and irritable
characterises people with high levels of anxiety, hostility, depression and self-consciousness. In contrast, people with low neuroticism (high emotional stability) are poised, secure and calm.
this dimension is the most complex, and is the least agreed-upon among scholars. It generally refers to the extent to which people are imaginative, creative, curious and aesthetically sensitive. those who score low on this dimension tend to be more resistant to change, less open to new ideas and more conventional and fixed in their ways.
Openness to experience
characterises people who are outgoing, talkative, sociable and assertive
People with a high score on this dimension tend to be more: careful, dependable, self-disciplined
People with a high score on this dimension tend to be more: courteous, good-natured, empathtic, caring
People with a high score on this dimension tend to be more: anxious hostile depressed
People with a high score on this dimension tend to be more: imaginative creative curious sensitive
Openness to experience
People with a high score on this dimension tend to be more: outgoing talkative sociable assertive
Someone who is conscientiousness, agreeableness, and low neuroticism (high emotional stability can be broadly described as g___ a___
People with high scores on extroversion and openness to experience exhibit more behaviours aimed at a____ g___
Two factors that best predict a individual's performance
conscientiousness and low neuroticism.
this big five dimention is more associated with performance in sales and management.
Jungian personality theory is associated with the m___-b___ type indicator
myers-briggs type indicator.
This type indicator involves perceiving information directly through the five senses; it relies on an organised structure to acquire factual and preferably quantitative details . Focuses on the here and now
Extroversion, introversion, sensing, intuition, feeling, thinking, judging, percieving.