7.4 Sources of Performance Appraisals Flashcards
What are some sources of performance appraisals?
supervisors, peers, subordinates, self-appraisal, customers, and computer monitoring
What are some drawbacks of supervisor appraisals?
Because the supervisor may have reward and punishment power, the subordinate may feel threatened. Furthermore, without training, the supervisor may not have the skills to give good feedback. Finally, by giving punishments, the supervisor may alienate the subordinate.
How are self appraisals generally performed?
Through participation in setting goals
What are some of the benefits of self appraisals?
It can help clarify employee roles and reduce conflict
What are the drawbacks of self appraisals?
systemic biases and distortions
When are peer appraisals most helpful?
When superiors lack access to some aspects of the subordinate’s performance and can be very useful for self-managed teams, when teamwork and participation are part of the organizational culture.
How can subordinates’ appraisals be beneficial?
It can make superiors more aware of their impact on subordinates
What are some of the disadvantages of subordinate appraisals?
subordinates may evaluate their superiors solely on the basis of personality or with respect to their own needs rather than those of the organization and may inflate the evaluations of their superiors, particularly if they feel threatened by them and have no anonymity.
Which of the following is an advantage to using an employee’s supervisor as the rater for the performance appraisal?
They are guaranteed to have the skills to give good feedback
When they give punishments, the subordinate doesn’t get frustrated because it is from someone close to them.
The reward and punishment power they have makes the employee feel at ease
They are the most familiar with the subordinate’s work
They are the most familiar with the subordinate’s work
What is a disadvantage of self-appraisals?
Not very effective when focusing on goal commitment
They are subject to biases and distortions when used for evaluative purposes
Creates a hostile dialogue between the subordinate and the superior
Subordinates become less involved with the goals of the organization
They are subject to biases and distortions when used for evaluative purposes
Which of the following types of employment would be best suited for using appraisal by customers?
Factory workers
Restaurants
Administrative
Construction
Restaurants
When would peer appraisals be appropriate to use?
When the culture is highly competitive
When there is a low level of trust among subordinates
When the culture is highly participatory
When the organizational reward system is based on performance
When the culture is highly participatory
Which of the following appraisal methods is the most objective?
Appraisal by customers
Self-appraisal
Peer appraisal
Computer monitoring
Computer monitoring
