7.1 Introduction to Performance Management

Question 1

What is Performance management?

Answer 1

a process that helps individuals within the organization understand what needs to be achieved, and then motivates and trains individuals to accomplish those needs.

Question 2

What are The performance appraisal (or PA)?

Answer 2

is the formal structural system of measuring, evaluating, and influencing an employee’s job-related attributes, behaviors, and outcomes

Question 3

What type of administrative decisions are made, based of performance appraisals?

Answer 3

Salary increases or decreases

Demotions

Layoffs

Promotions/transfers

Terminations

Question 4

What type of developmental purposes are made, based on performance appraisals?

Answer 4

Identifying training needs

Motivating employees to improve

Providing feedback

Counseling employees

Spotting performance deficiencies

Identifying and acknowledging strengths

Question 5

What do Performance appraisals involve?

Answer 5

Making sure that the organization’s goals are aligned with required jobs and KSAs.

Setting work standards to clarify performance expectations.

Creating measures and metrics that document the level and scope of these standards.

Assessing the employee’s actual performance relative to those standards.

Providing feedback to the employee with the aim of motivating that person to eliminate performance deficiencies or to continue to perform above standard.

Question 6

What are the two uses of a performance appraisal?

Answer 6

Administrative and developmental uses

Question 7

Which of the following is a developmental purpose of obtaining performance appraisal information?

Feedback
Promotions
Salary increases
Layoffs

Answer 7

Feedback

Question 8

True or False: Performance appraisals are an informal system for measuring and evaluating employees.

Answer 8

False

Performance appraisals (or PA) is a FORMAL structural system of measuring, evaluating, and influencing an employee’s job-related attributes, behaviors, and outcomes to discover how productive the employee is and whether he or she can increase productivity in the future.

Question 9

True or False: Performance evaluation serves evaluation and development purposes, but it can also have a direct impact on strategic goals as well.

Answer 9

True

When performance evaluation is used to serve evaluation and development purposes, it can have a direct impact on the strategic goals of the organization.

Question 10

True or False: Standards for performance appraisals are set after all the employee appraisals are done.

Answer 10

False

Performance appraisals attempt to determine how well an employee does a job in relation to a set of predetermined standards. The standards are set before the appraisals are completed, and then the employees are measured against them.

Question 11

Performance appraisals involve all of the following except:

Providing feedback
Making sure the organization’s goals are aligned with required jobs and KSAs
Exactly predicting the employee’s future performance
Setting work standards

Answer 11

Exactly predicting the employee’s future performance