6. Workplace emotions, attitudes and stress Flashcards Preview

Organisational Behaviour [Trimester 3 UNE 2019] > 6. Workplace emotions, attitudes and stress > Flashcards

Flashcards in 6. Workplace emotions, attitudes and stress Deck (130)
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1

Physiological behavioural and physiological episodes experienced towards an object, person or event that create a state of readiness.

emotions.

2

_____ are experiences

emotions

3

_____ represent changes in physicological state (e.g., blood pressure), psychological state (e.g., ability to think clearly) and behaviour (e.g., facial expressions).

emotions

4

Circumplex Model of Emotions

All emotions have common features. 1. core effects - they generate a global e_____ that somethin gis good or bad, helpful or harmful, to be approached or avoided. 2. All emotions produce some level of a_____.

Circumplex Model of Emotions

1. Core Effects - they generate a global EVALUATION that something is good or bad, helpful or harmful, to be approached or avoided (ie. negative/positive). 2. All emotions produce some level of ACTIVATION.

5

_____ represent the cluster of beliefs, assessed feelings and behavioural intentions twoards a person, object or event (called an a____ o____)

Attitudes Attitude object.

6

The person, object or event that a person's attitude is targeted towards is a a____ o___

attitude object

7

______ are judgements, wheras ____ are experiences

attitudes are judgements emotions are experiences.

8

_____ involve concious logical reasoning, wheras ____ operate as events, usually without our awareness

attitudes emotions.

9

Our attitude towards something is more s___ over time.

stable.

10

Traditional Cognitive Perspective on Attitudes:

3 Basic Components:

B____ (established perceptions about the attitude object) [_______ component]

F____ (positive or negative evaluations of the attitude object [a____ component)

B____ I____ (your motivation to engage in a particular behaviour regarding the attitude object). [b______ component]

3 Basic Components:

BELIEFS (established perceptions about the attitude object) [COGNITIVE component]

FEELINGS (positive or negative evaluations of the attitude object [AFFECTIVE component)

BEHAVIOURS (your motivation to engage in a particular behaviour regarding the attitude object). [BEHAVIOURAL component]

 

11

These are your established perceptions about the attitude object.

Beliefs

12

These represent your positive or negative evaluations of the attitude object (e.g., is it good or bad and do you like or dislike it).

feeling.

Attitudes are influenced by clusters of emotional episodes which have an effect on our beliefs and feelings, and then effect our behaviour.  

13

This represents your motivation to engage in a particular behaviour regarding the attitude object. e.g., are you motivated to look for a job elsewhere etc.

b________ i_______

behavioural intentions.

14

Emotions influence attitudes and behaviour by - imprecisely taging e_____ m____ onto incoming sensory information, triggered by whether that information supports or threatens our i____ drives

Emotions influence attitudes and behaviour by - imprecisely taging EMOTIONAL MARKERS onto incoming sensory information, triggered by whether that information supports or threatens our INNATE drives

15

The emotional markers are not c____ f____, they are a_____ and n__-c____ emotional responses based on very thin slices of sensory information.

The emotional markers are not CALCULATED FEELINGS, they are AUTOMATIC and NON-CONCIOUS emotional responses based on very thin slices of sensory information.

16

While you are consciously evaluating whether the merger is good or bad, your ____ have already formed an opinion, which then sways your c_____ e______.

A______ [belief and values] > A_____ [feelings] > R____ [intended behaviour]

While you are consciously evaluating whether the merger is good or bad, your EMOTIONS have already formed an opinion, which then sways your CONCIOUS EVALUATION.

ANTECEDENTS [belief and values] > ATTITUDE [feelings] > RESULT [intended behaviour]

17

A condition that occurs when we percieve an inconsistency between our beliefs, feelings and behaviour.

Cognitive dissonance.

18

This will occur if your 'green' self-concept (beliefs) and positive regard for environmentalism (feelings) are inconsistent with your employment at a company with poor environemntal record (behaviour) c_____ d____

cognitive dissonance.

19

People reduce cognitive dissonance by: 1) changing b____. 2) changing b_____ 3) changing f____. 4. some may do it by rebalancing their self-concept i____ (

1) Changing behaviour 2) Changing beliefs 3). Changing feelings. 4) rebalancin their self-concept indirectly (e.g., emphasise personal environmental behaviours)

20

It is harder to change b____ than it is to change b____ and f____

It is harder to change behaviour than it is to change beliefs and feelings.

21

the effort, planning and control needed to express organisationally desired emotions during interpersonal transactions. e____ L____

emotional labour.

22

norms that require us to display specific emotions and hid other emotions d____ r____

display rules.

23

the conflict between required and true emotion. e_____ d____.

emotional dissonance

24

The larger the gap between the required and true emotions (emotional d____), the more employees tend to experience s____, j__ b____ and p_____ separation from self.

The larger the gap between the required and true emotions (emotional DISSONANCE), the more employees tend to experience STRESS, JOB BURNOUT and PSYCHOLOGICAL separation from self.

25

People engage in s___ a___ when they try to modify their behaviour to be consistent with required emotions but continue to hold different internal feelings.

surface acting.

26

D___ a___ involves changing true emotions to match the required emotions.

Deep acting.

27

Soemone who avoids feeling irritated by a rude customer, but instead sees the next interaction with that person as an opportunity to test their sales skills is engage in in d____ a____

deep acting.

28

A set of abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others

Emotional Intelligence.

29

The four-quadrant model of Emotional Intelligence organises EI into four dimensions: Q1. Yourself + recognition of emotions = a____ of o__ emtions. Q2. Yourself+regulation of emotions = m____ of o__ emotions. Q3. Others+recognition of emotions = a___ of o___ e____. Others + regulation of emotions = m___ of o____ emotions.

Q1. Yourself + recognition of emotions = AWARENESS of OWN emtions. Q2. Yourself+regulation of emotions = MANAGEMENT of OWN emotions. Q3. Others+recognition of emotions = AWARENESS of OTHERS EMOTIONS. Others + regulation of emotions = MANAGEMENT of OTHERS emotions.

30

This is the ability to perceive and undersatnd the meaning of our own emtions. If you are self-aware, you are more sensitive to your subtle emotional responses to events and understand their message. This is an example of this quandrant: A_____ of one's o___ e____

Awareness of one's own emotions.