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Flashcards in 6: Operations Strategy Deck (16)
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1
Q

Performance at 3 levels:

A

Operational level: operational objectives.

Strategic level: risk & resilience, capital utilisation, service & revenue, efficiency & cost, and capability for innovation.

Societal level: social (people), economic (profit) and environmental (planet).

2
Q

Polar diagrams

A

Used to indicate the relative importance of each performance/operational objective to an operation or process.

3
Q

Flexibility

A

Associated with an operation’s ability to change.

4
Q

Trade-offs

A

‘Do you want it good or do you want it tomorrow?’
Trade-offs in operations are the way we are willing to sacrifice one performance objective to achieve excellence in another.

5
Q

Operations strategy =

A

Operational objectives + operations planning

6
Q

4 stage model of operations contribution

A
  1. Correct the worst problems.
  2. Adopt best practice.
  3. Link strategy with operations.
  4. Give an operational advantage.
7
Q

3 roles of operations in relation to strategy

A

Operations as an implementor of strategy,
Operations as a supporter of strategy,
Operations as a driver of strategy.

8
Q

Top-down perspective of operations strategy

A

What the business wants the operations to do.

9
Q

Bottom-up perspective of operations strategy

A

What day-to-day experience suggests operations should do.

10
Q

Operations resources perspective of operations strategy

A

What operations resources can do.

11
Q

Market requirement perspective of operations strategy

A

What the market position requires operations to do.

12
Q

‘Fit’…

A

Operations strategy must attempt to achieve ‘fit’ between market requirements and operations resource capabilities.

13
Q

Structural operations strategy decisions

A

The ‘hardware’ of the operation.

14
Q

Infrastructural operations strategy decisions

A

The ‘software’ of the operation.

15
Q

Operations resources can give a sustainable competitive advantage if they are…

A

Scarce,
Not very mobile,
Difficult to imitate,
Difficult to substitute for.

16
Q

4 stage process of implementing operations strategy

A

Formulation, implementation, monitoring, control (and repeat).