6. Management and Maturity Models Flashcards Preview

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Flashcards in 6. Management and Maturity Models Deck (29)
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1
Q

Explain what Maturity is project management

A

The implementation of a standard methodology such that there exists a high likelihood of success.

2
Q

Explain what Excellence is project management

A

A continuous stream of successfully managed projects.

3
Q

What is Six Sigma?

A

A continuous improvement methodology. It drives out variance and analyses root causes of errors.

4
Q

What are the 5 levels of Maturity Model (Harold Kerzner)? “Remember: UAEWC”

A

i. Uncertainty (Initial level)
ii. Awakening (Repeatable level)
iii. Enlightenment (Defined level)
iv. Wisdom (Managed level)
v. Certainty (Optimising level)

5
Q

What are ISO 9000 and Six Sigma?

A

Quality management models

6
Q

What are the ISO 9000 series?

A

A set of procedures and processes that are repeatable and traceable(it is possible to identify the root cause of a failure)

7
Q

What are the 2 project management maturity models?

A
  • Staged

- Continuous

8
Q

Name a Characteristic of the Initial Level (1)

A

-Virtually no executive support

9
Q

Name a roadblocks of the Initial Level (1)

A
  • Resistance to change
10
Q

Name an action Needed of the Initial Level (1)

A
  • Training
11
Q

What’s the degree of difficulty for the Initial Level (1)?

A

Medium

12
Q

Name a characteristics of the Repeatable Level (2)

A
  • Recognition of Benefits of Project Management
13
Q

Name a roadblocks of the Repeatable Level (2)

A
  • Resistance to a New Methodology​
14
Q

Name an action needed of the Repeatable Level (2)

A
  • Develop a Culture That Supports Project Management
15
Q

What’s the degree of difficulty for the Repeatable Level (2)?

A

Medium

16
Q

Name a characteristics of the Defined Level (3)

A
  • Management Support at All Levels
17
Q

Name a roadblock of the Defined Level (3)

A
  • Resistance to Shared Accountability
18
Q

Name an action needed of the Defined Level (3)

A
  • Support for Shared Accountability
19
Q

What’s the degree of difficulty for the Defined Level (3)

A

High

20
Q

Name a characteristics of the Managed Level (4)

A
  • Establishment of a PMO
21
Q

Name a roadblocks of the Managed Level (4)

A
  • Wrong Industry to Benchmark Against
22
Q

Name an action Needed of the Managed Level (4)

A
  • Decide What to Benchmark and Who to Benchmark Against
23
Q

What’s the degree of difficulty for the Managed Level (4)?

A

Low

24
Q

What’s the degree of difficulty for the Optimising Level (5)?

A

Low

25
Q

It is very expensive to achieve and sustain the….. level of the maturity model

A

Optimising level (Level 5)

26
Q

Name two other maturity models

A
  • Benchmarking

- Competitive intelligence

27
Q

Where did maturity models grow from?

A

TQM models

28
Q

What is Benchmarking?

A

A strategy for measuring organizational products, services, processes against top-of-the-line competitors and industry leaders.

29
Q

What is Competitive Intelligence?

A

The process of monitoring the competitive environment. This includes collecting information on other businesses.