5b. Conflict and negotiation in the workplace Flashcards Preview

Organisational Behaviour [Trimester 3 UNE 2019] > 5b. Conflict and negotiation in the workplace > Flashcards

Flashcards in 5b. Conflict and negotiation in the workplace Deck (127)
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1

A process in which one party perceives that its interests are being opposed or negatively affected by another party. C____.

conflict

2

The perspective proposes that organisations are most effective when employees experience some level of conflict in discussions, but become less effective when they have high levels of conflict.

o____ c____ p____

'optimal conflict perspective.

3

Model of conflict process: S____ of conflict > conflict p____ and e_____ > m_____ conflict <> conflict o____ <>(positive and negative).

SOURCES of conflict > conflict PERCEPTIONS and EMOTIONS > MANIFEST conflict <> conflict OUTCOMES <>(positive and negative).

4

disagreements among group members about how a task should be accomplished. Substantive (t____-o____) conflict.

 

Includes fundamental disagreement over goals and the means for their accomplishment.  

Substantive (task-oriented) conflict

Two types of conflict = 

Substantive (task-oriented) conflict

Relationship (emotional) conflict

5

Types of conflict in which people focus on the characteristics of other individuals, rather than on the issues, as the sources of the conflict. r_____ (e____) c____.

Interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, or resentment.  

relationship (emotional) conflicts.

Two types of conflict = substantive (task-oriented) conflict and Relationships (emotional) conflict.  

6

_____ conflict has a bigger impact on performance than ____ conflict

relationship conflict has a bigger impact on performance than substantive/task conflict.

7

Substantive (task-oriented) conflict

task conflicts have the biggest impact on performance when individuals are working in an u____ e____ (e.g., decision making or project teams)

uncertain environment.

8

Individuals can frame conflicts in one of three ways: in terms of their i____, r____, or p____.

interests rights power.

9

People are more likelyt o engage in constructive conflict resolution when the approach conflict with an i____-b____ frame.

interests-based frame.

10

People are more likely to engage in constructive conflict resolution when the approach conflict with an i____-b____ frame.

interests-based frame (of conflict) .

11

This conflict resolution frame embodies the principle of being 'hard on the problem, soft on the person'.

interest-based frame (of conflict)

12

This approach focuses on identifying the underlying, core concerns of people involved in conflict and generating creative solutions to meet those core concerns

i____-____ frame

interest-based frame (of conflict).

13

Keeping the debate focused on the i___ helps participants to r_____ their assumptions and beliefs without triggering the drive to defend, along with its associated negative emotions and ego-defence mechanism behaviours.

ISSUE RE-EXAMINE

14

Conflicts excalate rapidly and are likelyt o become personal when individuals adopt a r____-____ frame

rights-based frame.

15

This frame of conflict focuses on contractual obligations, legal rights and precedents. Disputant who adopt this perspecgtive focus on what is 'fair' or waht they are entitled to. r___-____ frame.

rights-based frame.

16

This conflict frame focuses on who has more power. Individuals invoke their status and use threats in order to intimidate others and to enforce their preferred solution. p____-____ frame.

power-based frame.

17

A r____-____ frame or p___-based frame often leads to attached on the other person

rights-based frame and others-based frame.

18

Sources of Conflict in Organisations:

1. Incompatible G____ and time h____

2. d_______

3. Inter_______

4. S____ Resources

5. A____ Rules

6. Communication P_____. 

7. Incompatible e_____of r_____ systems 

8. status i________. 

9.  overlapping a_______.  

10. I______ conflict

1. Incompatible Goals and time horizons 2. Differentiation 3. Interdependence 4. Scarce Resources 5. Ambiguous Rules 6. Communication Problems.  7. Incompatible evaluation of reward systems  8. status inconsistencies.  9.  overlapping authority.  10. Intergeneration problems.  

+ Host of different sources....

19

What is this source of conflict in organisations: Where the goals of one person or department seem to interfere with another person's or depatment's goals. I_____ G____

Incompatible Goals

20

What is this source of conflict in organisations: Differences among people, departments and other entities regarding their training, values, beliefs and experiences.

d_______

 

Differentiation.

21

Intergenerational conflicts are mainly caused by this source of conflict:

differentiation

22

What is this source of conflict in organisations: This exists when team members must share common inputs to their individual tasks, and need to interact in the process of executing their work, or receive outcomes (such as rewards) that are partly determined by the performance of others.

i________

Interdependence.

23

This occurs where individuals operate independently except for reliance on a common resource or authority.

i______

interdependence.

24

This occurs where individuals operate independently except for reliance on a common resource or authority.

pooled interdependence.

25

This type of dependence happens when employees are highly dependent on each other and, consequently, have a higher probability of interfering with each other's work and personal goals. r______ i_______

reciprocal interdependence.

26

Conflict is more common in work relationships with _____ interdependence than it is in work relationships with ______ interdependence.

Conflict is more common in work relationships with RECIPRICAL interdependence than it is in work relationships with POOLED interdependence.

27

This causes conflict because each person or unti requiring the same resource necessarily undermines others who also need that resource to fulfil their goals

s____ r_____

scarce resources

28

This source of conflict occurs because uncertainty increases the risk that one party intends to interfere with the other party's goals. IT also encourages political tactics. A_____ R____.

a) collectivism

b) ambiguous rules

d) interdependence

e) use of transformational leadership

Ambiguous rules.

29

This cause of conflict occrs due to lack of opportunity, ability or motivation to communicate effectively

Communication Problems.

30

e_____ i_____ employees are better able to regulate their emotions during debate, which reduces the risk of escalating perceptions of interpersonal hostility.

emotionally intelligent.