Flashcards in 5. Teams and teamwork Deck (111)
What is a team?
A group of people using their complementary skills together to achieve a common purpose for which they are collectively accountable.
what are management teams?
Main job is to run things – make decisions and implement strategies. Often long term and stable
what are advisory teams?
Main job is to make recommendations to decision-makers. Often short-term, focused on a specific issue
what are production teams?
Main job is to produce things, e.g., products, sales. Often long-term and stable.
what are the types of teams?
self directed teams
what are cross-functional teams?
People from different backgrounds/areas come together to achieve a common purpose
- Utilise different expertise and skills
- Bring together representatives of area where work needs to be coordinated (e.g., engineering and marketing)
what are problem-solving teams?
People with specialist expertise to address an issue
May share a discipline, e.g., team of programmers to fix a software bug
what is the 5 stage model?
what is involved in forming?
Members get acquainted (polite, guarded)
Evaluate value of membership
Defer to existing authority
Test boundaries of behaviour
what is involved in storming?
Experience interpersonal conflict
Members question one another more pointedly
Compete for team roles
Influence goals and means
Begin to establish norms
what is involved in norming?
Unity is established
Establish roles, standards, relations
Agree on team objectives
Form mental models
Develop cohesion – trust increases
What is involved in performing?
Become productivity/goal oriented, committed
Build high levels of cooperation and trust
Resolve conflicts quickly
What is Tuckman's theory of limitations of the 5 stage model?
How much time is required for each stage to develop?
When is a stage accomplished?
All members need to be at first meeting as bonding may occur really quickly -
Latecomers may have issues integrating
Implies a linear model - In groups that bond quickly stages may occur simultaneously or not at all
What does a team/group contract involve?
Initial task/role allocations
Targeted “early success”
Managing performance (e.g., social loafing)
what are team roles?
set of tasks or expectations associated with a position in the team. e.g. leader, expert, liaison
what are models of team roles?
Many models have been developed
Belbin’s team roles/preferences
What are the three categories of roles in Belbin's model?
What are the social roles?
What are thinking roles?
What are action roles?
What are the strengths of the plant role?
Creative, imaginative, free-thinking. Generates ideas & solves difficult problems
what are the weaknesses of the plant role?
Ignores details. Too preoccupied to communicate effectively
What are the strengths of the monitor evaluator?
Sober, strategic and discerning. Sees all options and judges accurately.
what are the weaknesses of the monitor evaluator?
Lacks drive and ability to inspire others. Can be overly critical.
what are the strengths of the specialist?
Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply.
what are the weaknesses of the specialist?
Contributes only on a narrow front. Dwells on technicalities
what are the strengths of the implementer?
Practical, reliable, efficient. Turns ideas into actions and organises work that needs to be done.
what are the weaknesses of the implementer?
Somewhat inflexible. Slow to respond to new possibilities.
what are the strengths of the Completer Finisher?
Painstaking, conscientious, anxious.
Searches out errors. Polishes and perfects.