5. MIS to improve business processes Flashcards Preview

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Flashcards in 5. MIS to improve business processes Deck (14)
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1
Q

Workflow

A

Includes the tasks, activities, and responsibilities required to execute each step in a business process

2
Q

Using MIS to improve business processes (elements)

A

Order to delivery
Product realisation
Customer acquisition

3
Q

Business process reengineering (BPR)

A

Process of changing the way we do our work so we do it better to accomplish the goals of our business

4
Q

Why engage in BPR

A

Makes business more flexible, responsive, efficient, effective for all stakeholders (includes customer, employees and owners)

5
Q

Motivation for reengineering

A
Reduce costs/expenses
Improve financial performance
Respond to emerging market opportunities
Improve customer satisfaction
Enhance quality of products and services
Be competitive
Enhance organisation capability to expand to other industries
To accommodate an era of change
To survive and be successful in the long term
6
Q

BPR benefits

A
Increased effectiveness
Meaningful work for staff
Improved organisational performance
Business growth
Reduce costs and cycle time
Improve quality
7
Q

Operational BPR

A

Customers are demanding better products and services

8
Q

Operational BPR examples

A

Business process improvement - attempts to understand and measure the current process and make performance improvements accordingly
Automation - process of computerising manual tasks

9
Q

Steps in business process improvement

A
  1. Document As-Is process
  2. Establish measures
  3. Follow process
  4. Measure performance
  5. Identify and implement improvements
10
Q

Managerial business processes streamlining (elements)

A

Streamlining
Bottleneck
Redundancy

11
Q

Streamlining

A

Improves business process efficiencies by simplifying or eliminating unnecessary steps

12
Q

Bottleneck

A

Occurs when resources reach full capacity and cannot handle any additional demands

13
Q

Redundancy

A

Occurs when task or activity is unnecessarily repeated

14
Q

Strategic BPR

A

Set project scope
Study competition
Create new processes
Implement solution