4.3 Achieving quality production Flashcards Preview

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Flashcards in 4.3 Achieving quality production Deck (11)
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1
Q

Quality

A

ensuring a good or service that meets the needs and requirements of its customer

2
Q

Why is Quality important?

A

if product/service does not meet requirements of customer, leading to them not buying → decreases business’ sales, reputation, profit

3
Q

Quality control

A

process of ensuring that products have standard or uniform quality

4
Q

Advantages and disadvantages of quality control

A
\+ reduces faults and errors
\+ less training for workers
\+ improves reputation
- expensive
- identifies the fault but may not know why there is a fault
- increases cost of scrap and repairs
- slows down production process
5
Q

Quality assurance

A

checking for quality standards throughout the production process at every stage

6
Q

Advantages and disadvantages of quality assurance

A
\+ fewer customer complaints
\+ reduced cost in scrap
\+ tries to eliminate faults before customer receives them 
- time consuming
- expensive - employees need training
7
Q

Total Quality Management (TQM)

A

continuous improvement. It’s not just about the final product but also the process. Everyone in the system feels satisfied with quality and the process.

8
Q

Quality circles

A

where groups of workers meet regularly and discuss problems and possible solutions

9
Q

Zero defects

A

systems that make sure no products leave the business with defects

10
Q

Statistical Process Control

A

statistics which are generated to enable the business to evaluate their quality procedures

11
Q

Advantages and disadvantages of TQM

A

+ corrects errors in a right first time approach
+ saving money no reworking
+ brand image is improved
+ waste is removed
- expensive as employees need training
- time consuming
- needs a culture of TQM which takes time and leadership