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Flashcards in 4. Business processes Deck (9)
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1
Q

Business process

A

Series of logically related activities or tasks (such as planning, production, or sales) performed together to produce a defined set of results

2
Q

Business processes management (BPM)

A

Process-centric approach for improving business performance that combines information technology with governance methodologies

3
Q

Business process (system)

A

Input
Business processes (adds value)
Output

4
Q

BPM life-cycle

A
Design
Modeling and simulation
Execution
Monitoring
Optimisation
5
Q

Customer facing process

A

Results in a product or service that is received by an organisation’s external customer

6
Q

Business facing process

A

Invisible to the external customer but essential to the effective management of the business

7
Q

BPM (Business process modelling)

A

Activity of creating a detailed flowchart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence

8
Q

BPMN elements

A

Event
Activity
Gateway
Flow

9
Q

Business process models

A

As-Is process model

To-be process model