3rd Edition Chapter 6 Understanding People Management Concepts Flashcards
The systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?
Management science
Human resource management is built upon the concepts introduced by two generalized schools of management thought?
Scientific Management and Humanistic Management
Who developed and put into place the basic elements of what later came to be known as scientific management?
Frederick Winslow Taylor
The breaking down of work tasks into constituent elements; the timing of each element based on repeated stopwatch studies; the fixing of piece rate compensation based on those studies; the standardization of work tasks on detailed instruction cards; and generally, the systematic consolidation of the shop floor’s brain work in a “planning department”?
Scientific Management
To determine the optimal way to perform a job, Taylor performed experiments that he called what?
Time Studies (Time and Motion Studies)
Four principles of scientific management?
- Replace “rule of thumb” work methods with methods based on a scientific study of the tasks
- Scientifically select, train, and develop each worker, rather than passively leaving them to train themselves
- Cooperate with the workers to ensure that the scientifically developed methods are being followed
- Divide work nearly equally between managers and workers so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks
Shifted the focus to pay more attention to the workers and to the working condition that would make those workers more productive?
Humanistic Management
Who started the humanistic management school of thought?
Harvard University industrial psychology professor George Elton Mayo
A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because of the extra attention they receive as part of the study?
Hawthorne Effect
Who developed the Theory X and Theory Y concepts that define the problem in terms of the manager’s or the organization’s view of the workers?
Social psychologist and professor of management at MIT Douglas McGregor
Managers believes that people do not like to work, so they need to be closely watched and controlled?
Theory X manager
Manager believes that people do like to work and that they need to be encouraged, rather than controlled?
Theory Y manager
There are three specific situations where the fire officer must behave as a Theory X manager?
- When operating at a fire or other high-risk activity
- When the officer must take control of a workplace conflict and issue specific directions to defuse the situation.
- When the fire officer is near the end of a series of negative disciplinary measures
Maslow Hierarchy of Needs?
- Physiological Needs
- Safety, Security, and Order
- Social Needs and Affection
- Esteem and Status
- Self-Actualization
The most basic human needs are physical-air, water, food, and shelter. It means to stay alert for conditions where the fire fighters are hungry, exhausted, dehydrated, too hot, or too cold?
Level One: Physiological Needs
