2.4.A&B Technology Application - Selecting, Integrating, Managing, and Maintaining Learning Platforms + Identifying, Selecting, & Implementing learning tech Flashcards Preview

CPTD Exam Spring 2021 > 2.4.A&B Technology Application - Selecting, Integrating, Managing, and Maintaining Learning Platforms + Identifying, Selecting, & Implementing learning tech > Flashcards

Flashcards in 2.4.A&B Technology Application - Selecting, Integrating, Managing, and Maintaining Learning Platforms + Identifying, Selecting, & Implementing learning tech Deck (11)
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1

When documenting technology requirements after conducting a needs assessment for learning platform functionality, which of the following should NOT be included?:

A) the desired end user experience

B) the problem that is being solved for through technology

C) a list of rapid course developer software that will complement the content rollout plan

D) the desired end user experience

E) features and capabilities that will be required to execute the desired end user experience

C) a list of rapid course developer software that will complement the content rollout plan

2

Which team is responsible for delivering a right-fit learning and support experience to end users of the LMS platform?

A) LMS vendor

B) IT

C) HR

D) Talent Development

D) Talent Development

3

Who is responsible for developing a consistent, scalable process for maintaining all learning technologies, including responsive troubleshooting and downtime?

A) LMS vendor

B) Talent Development

C) HR

D) IT

E) Executive Leadership

B) Talent Development

4

Who is responsible for regularly reporting to stakeholders and vendor partners regarding any downtime or functionality issues that are negatively affecting the end user experience of the LMS platform?

A) LMS vendor

B) Talent Development

C) HR

D) IT

E) Executive Leadership

B) Talent Development

5

True or False? IT should define a clear, scalable processes for all administrated learning technologies.

False. Defining a clear, scalable processes for all administrated learning technologies is the responsibility of the TD professional.

6

A talent development professional has been asked to implement a new virtual reality technology for training. As a part of the project, the TD professional must provide documentation for the technology requirements. What should the documentation include?

A. Features and capabilities that will be required for desired user experience

B. The systems IT recommends the TD team acquire

C. A list of potential vendors

D. None of the above

A. Features and capabilities that will be required for desired user experience - The key is it asks for the technology requirements; when gathering user requirements you are not going to the solution - yet. Systems would be a solution as would vendors. Talent development professionals should document their technology requirements in sufficient detail. This documentation should include clear explanations of:

o the problem they are trying to solve with technology

o the desired end user experience

o features and capabilities that will be required to execute the desired end user experience

o stakeholders and partners who will play a role in the selection process

o the full process and timeline for technology identification, selection and implementation.

7

The Talent Development team recently acquired a new Learning Management System. The system has had a lot of downtime and learners have had problems logging in. How should the Talent Development professional proceed?

A. Review the Service Level Agreement (SLA) to see if these items are accounted for

B. Reach out to the internal company IT team to see if they can help troubleshoot the issues

C. Check with Legal to see if the contract can be terminated

D. Start exploring other Learning Management Systems

A. Review the Service Level Agreement (SLA) to see if these items are accounted for - while the system would be a part of the larger company ecosystem andit may make sense to reach out to IT, it is best to review the SLA to see what the vendor committed to first to determine if they are in breach of their SLAs.

8

A talent development professional put together a learning curriculum together for a contact center that uses a blended learning methodology. This approach will require the use of several different technological tools. When selecting the tools, which of the following should the talent development professional ensure?

A. That the tools selected fully integrate with one other

B. They select tools that are the most up to date and cutting-edge

C. The tools selected complement one another

D. That they only use tools that they already have in place

C. The tools should complement each other – they do not have to fully integrate, they do not have to be the most cutting-edge, and they may have to purchase additional tools.

9

A Talent Development team determines they need a new system to manage their large learning projects. They will need to work with IT to integrate this system with several other systems. In which of the following ways should the TD Team work with the IT department?

A. Consult with IT on the system’s security record to ensure it meets the company’s standards

B. Provide IT with the Talent Development processes and require that IT align their processes with the TD Team’s

C. Consult with IT to develop technology review, acquisition, implementation and support processes to align with IT
guidelines

D. A and C

E. A and B

D. A and C

B is not correct because IT's processes don't fit into the TD processes, it is the other way around. TD is part of the larger company eco-system - so they should work with IT to ensure their systems fit within the ecosystem.

10

A talent development professional is working with IT and HR to determine integration opportunities for technology platforms within the organization. The team is gathering information on content and data standards to ensure compliance. What should the team keep in mind during the integration process?

A. Focus on the user rather than the Administrator experience

B. Apply only data formats that provide the desired user experience

C. Make decisions based on interim technical support requirements and data standards

D. Complete content delivery and aggregation before taking up user provisioning

B. Talent development professionals should apply only data formats that provide the desired user experience and avoid unnecessary technical complexities and conflicts between content and data formats and hardware and software tools. Talent development administrators should work with organizational partners to determine integration opportunities for technology platforms as a means of providing a simplified user and administrator experience. Initial integration opportunities may include concepts such as single sign-on authentication and user provisioning. Additional opportunities may include content delivery and aggregation, data record-keeping, and user interface and experience elements. All decisions should be made with considerations for required long-term technical support to maintain the integration (if applicable).

11

A talent development professional has been asked to create training for a sales team. The sales team is scattered across the globe and they also travel frequently. Which of the following is a consideration for the talent development professional when creating the training?

A. Workplace context

B. Accessibility

C. Technology capability

D. Stakeholder management

A. Workplace context - environment and working conditions, including location and traveling are part of workplace context. Accessibility is related to ADA and WCAG 2.0 Standards.

Decks in CPTD Exam Spring 2021 Class (38):