201.00 Customer Service Management Flashcards Preview

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Flashcards in 201.00 Customer Service Management Deck (3)
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0
Q

“______” Occurs anytime we go beyond our standard quick,effective, nice, customer-centered service to create a feeling that they were the most important customer we served all day

A

Added value

1
Q

The Phoenix fire Department term for the word customer has been expanded to include an informal definition best described as what type of person?

A

Any person who receives our services and anyone with whom are members have dealings

2
Q

Our number 1 priority is to deliver the _________.

A

Best customer service possible

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