1.3.A Knowledge of theories, methods, and techniques to build and manage professional relationships, for example group dynamics, teamwork, shared experience, and negotiation Flashcards Preview

CPTD Exam Spring 2021 > 1.3.A Knowledge of theories, methods, and techniques to build and manage professional relationships, for example group dynamics, teamwork, shared experience, and negotiation > Flashcards

Flashcards in 1.3.A Knowledge of theories, methods, and techniques to build and manage professional relationships, for example group dynamics, teamwork, shared experience, and negotiation Deck (5)
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1

I. Build and Manage Professional Relationships

TD professionals should understand the methods and techniques needed to build and manage professional relationships because collaborating and working on teams is how most work is accomplished in organizations.

1.3.A Knowledge Statement

1.3.1

2

How are "Group Dynamics processess" helpful to groups and team?

Group dynamics processes ensure that all members are effective contributors.

3

Name three types of listening.

Passive listening
Attentive listening
Active listening

4

What is the difference between active listening and attentive listening?

Attentive listening is when you have some interaction with the speaker, for example, taking notes in a class or meeting

Active listening is when you have a high level of interaction with the speaker and are listening for content, meaning, and feelings.

5

What are some ways that TD professionals can leverage group dynamics to build a high-performance team?

involving everyone in creating the vision

clarifying decision-making responsibilities

identifying and leveraging collaboration opportunities

establishing values or guiding principles

Decks in CPTD Exam Spring 2021 Class (38):