Flashcards in 12BUS- Ch 3 The Operations Management Function Deck (54)
Goods which can be touched
Services which cannot be touched
Resources used in the production process
The conversion of inputs(resources) into outputs(goods or services)
The product or service that is delivered to the consumer as a final result of the organisation's efforts
How does operations management directly influence an organisation's competitive position?
~Establishing level of quality
~Influencing cost of production
~Determining product availability according to demand
What are the 6 categories of inputs?
2. Capital equipment
All the activities in which managers engage to produce goods or services.
A measure of efficiency- the amount of output produced compared to the amount of input required in production
The ability of an organisation to sell products in a market.
The strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.
The goods and materials held as stock by an organisation
The physical handling of goods in warehouse and at distribution points
An outline of the activities undertaken to combine resources to create goods or services
Master production scheduling (MPS)
Details what is to be produced and when
Materials requirements planning (MRP)
Involves developing an itemised list of all materials involved in production to meet the specified orders
Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.
Just in time
A materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in an operations process
The range of suppliers from which the organisation purchases materials and resources
Groups of workers who meet to solve problems relating to quality
The use of a system so that an organisation achieves set standards in production
Total quality management
An ongoing, organisation-wide commitment to excellence that is applies to every aspect of the organisation's operation.
The degree of excellence of goods or services and their fitness for a stated purpose
The use of inspections at various points in the production process to check for problems and defects
Deals with the manufacturing of goods in mass volume using an assembly line
Deals with high varieties of products by grouping activities, equipment and machinery of similar functions together
Facilities design and layout
Planning the layout of a workspace to streamline the production process
Fixed position layout
Deals with large-scale process, such as the construction of bridges, ships, aircrafts or buildings
Highly specialised forms of technology capable of complex tasks