Flashcards in 12 BUS Ch 2- Internal Environment Of LSOs Deck (27)
Chain of command
A system that determines responsibility, supervision and accountability of members of the organisation.
Unity of command
A principle that states that each employee within an organisation should report to only one supervisor.
Span of control
Number of people for whom a manager is directly responsible.
Describes the ways in which an organisation is formally arranged in relation to the roles, responsibilities and authority of its managers.
Involves grouping employees together according to the tasks or jobs they will perform (task structure).
Groups employees together according to divisions that may be geographical or customer, product or process focused.
Involves bringing together specialists from different parts if the organisation to solve specific problems or to undertake specific projects in teams.
Refers to the values, ideas, expectations and beliefs shared by members of the organisation.
Set of broad guidelines to be followed by all employees when dealing with important areas if decision making.
A series of actions enabling a policy to be put into practise and resolve disputes.
Long term planning, usually over 2 or 5 years
Flexible, adaptable, medium-term planning, usually over 1 or 2 years, which assists on implementing the strategic plan.
Provides specific details about the way in which the organisation will operate in the short term.
involves the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment.
The process of arranging resources and tasks to achieve objectives.
The process of influencing or motivating people to work towards the achievement of the organisation's objectives.
The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved.
What are the 4 elements of corporate culture?
1. Values and Practises
3. Rituals, rites and celebrations
What is the typical policy development process in order?
1. Identify issue or problem
2. Research and Analyse business environments
3. Consult stakeholders
4. Develop a draft policy for review by stakeholders
5. Revise the policy
6. Approve and distribute the new policy
7. Monitor and evaluate the policy
What are the key management roles?
What are the 5 steps of the planning process?
1. Define the objective
2. Analyse the environment
3. Develop alternative strategies
4. Implement an alternative
5. Monitor and seek feedback
What are the 3 steps of the organising process?
1. Determining the task
2. Classifying and grouping tasks
3. Assigning work and delegating authority
What are the 3 steps in the control process?
1. Establishing financial and non financial standards respective of objectives.
2. Measuring the performance of the organisation against those standards or benchmarks.
3. Making changes when necessary to ensure the objectives of the organisation have been met.
Arrangement of authority within an organisation
Describes the ways in which the management,employees and resources of an organisation are formally arranged to achieve objectives.
What are the three qualities effective leaders display?
1. Interpersonal- liaising with others
2. Informational- collecting and communicating data
3. Decision making- identifying options