Flashcards in 12 BUS- Ch 1 Large Scale Organisations In Context Deck (45)
Percentage of marketshare
Proportion of the total industry that a business has, expressed as a percentage.
Rate of productivity growth
Measures the change in productiveness in one year compared to the previous year.
Measures how satisfied customers are with the organisation's performance
Measures how satisfied staff are with the organisation
Measures the number of staff who are leaving the organisation
Indicate whether or not customers are satisfied with the performance of the organisation
Level of wastage
Measures the amount of waste created by the production process
Number of workplace accidents
Indicate how safe the work environment is for employees
Occurs when an organisation measures it's performance against that of other leading organisations known for their excellence
Two or more people working together to achieve an objective.
Groups and individuals who interact with the organisation and have a vested interest in its activities
The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.
The process of abiding by moral standards and doing the 'right' thing in the interests of all stakeholders
Triple bottom line
The economic, social and environmental performance of an organisation